Battery Fast Phuket (operated by Nana Battery Phuket, located in Phuket, Thailand) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under Thailand's Personal Data Protection Act (PDPA) and other applicable laws. It applies to our website at https://car.batteryfastphuket.com and to all contact channels we operate, including phone and LINE.
Information We Collect
We collect information in two ways: directly from you and automatically through the website.
Information you give us. When you call us, send a message on LINE, or use a contact form on our website, you may provide us with your name, phone number, your current location or delivery address, and details about your vehicle (make, model, battery size). We collect only what is necessary to respond to your request and provide our service.
Automatically collected data. Like most websites, ours may collect basic technical information when you visit — such as your browser type, device type, the page you came from, and which pages you view. If we use an analytics service (such as a privacy-friendly tool like Plausible or similar), aggregate usage data may be recorded. No personally identifiable information is included in these automatic logs unless you choose to provide it.
How We Use Your Information
We use the information we collect to:
- Respond promptly to your enquiry or service request
- Dispatch a technician to your location and carry out battery replacement, delivery, or jump-start service
- Provide pricing quotes and service follow-up
- Improve our website and understand how customers find us
- Comply with legal obligations under Thai law
We do not use your personal data for unsolicited marketing without your consent.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share limited data with trusted service providers who help us operate the website and deliver our service, including our website hosting provider, Google Maps (which is embedded on our site to display our location and service area), and LINE Corporation (when you contact us via LINE). Each of these providers processes data under their own privacy policies and is required to handle it responsibly.
We may also disclose information if required to do so by Thai law or in response to a lawful request from a government authority.
Cookies & Analytics
Our website may use cookies or similar technologies to remember your preferences and to help us understand traffic patterns. We aim to use the minimum necessary — no cross-site tracking or advertising cookies.
The Google Maps embed on our Contact page may set cookies from Google when it loads. You can prevent this by using a browser extension to block third-party cookies, though doing so may affect the map display.
If we add a web analytics service in the future, we will update this policy. Any analytics we use will be configured to anonymise IP addresses and avoid storing personal data.
Data Retention & Security
We retain your personal information only as long as needed to provide the service and fulfil any legal or accounting obligations — typically no longer than three years after your last interaction with us.
We take reasonable technical and organisational precautions to protect your data from unauthorised access, loss, or misuse. Communication with us via LINE uses LINE Corporation's end-to-end encryption where applicable.
Your Rights (Thailand PDPA)
Under Thailand's Personal Data Protection Act B.E. 2562 (2019), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion or anonymisation of your data (subject to legal obligations)
- Withdraw consent for processing where consent is the legal basis
- Lodge a complaint with Thailand's Personal Data Protection Committee
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal data, please reach out:
- Phone: 082 581 8333
- LINE: Add us on LINE
Nana Battery Phuket
Thepkrasattri Road, Talat Yai
Mueang Phuket District, Phuket 83000, Thailand
